Privacy Policy Hitchin, Ampthill and Welwyn Garden City : Godfrey Laws

Privacy Policy

Date updated: 4th May 2018

We respect privacy and your rights to control your personal data. Our principle guidelines are simple. We will be clear about the data we collect and why. Your data is sacredly protected by us. We do not and will not sell your data to third parties.

Rest assured, the prime purpose of collecting your data is to improve your experience with us.

This Privacy Statement (the 'Statement') explains the personal information we collect from you, either directly or indirectly, and how we will use it. The Statement also covers the choices you can make about the data we collect, and how you can control these decisions. It applies to all services including our website and internal systems. Please read this Statement carefully to understand when you may provide personal information to us and how Godfrey Laws uses personal information provided.

By using our services you agree to the use of your personal information as described in this Statement. The terms 'we', 'us', or 'Godfrey Laws' are each intended as reference to Godfrey Laws & Co Ltd.

To make the information in this Statement easy to understand, it is structured to highlight different occasions when a customer would potentially share information with Godfrey Laws. It is broken down into the following three segments:

  • Learning about Godfrey Laws
  • Engaging in Godfrey Laws services
  • Getting help from Godfrey Laws

Additional sections give more detail about How We Use Personal Information, Sharing, Information, Other Important Privacy Information, and How to Contact us regarding your information.

Learning about Godfrey Laws

As you gather more information about Godfrey Laws, you may virtually or physically visit a site that we own. Examples include browsing our website, physically visiting a Godfrey Laws branch or attending Godfrey Laws sponsored events. To learn more about our services, you may voluntarily provide personal information, such as your name and email address during these interactions. You may also provide information online via cookies or similar technologies when you visit our website.

We collect: name, email address, IP address, and information provided by cookies or similar technology.

Why: We use this information to share news about events and services offered by Godfrey Laws. Additionally, the IP address helps us to understand geographic information about our website visitors better so that we can improve our website for everyone.

Engaging in Godfrey Laws services

Once you have decided to engage in one of the many Godfrey Laws services of which we provide, we offer a way for clients to secure their chosen service directly from us at one of our branches in Hitchin, Ampthill or Welwyn Garden City, or via telephone. When you buy from us, you will be asked to provide information so that we can complete your purchase. Information will include things like your name and home address.

We collect: your full name, phone number, email, home and registered office address, national insurance number, date of birth, past financial information, Companies House details (if applicable), marital status, home address, tax reference numbers, past financial information, registered office address and payment information.

Why: We use this information to complete the on-boarding process, complete money laundering checks, follow up with you about your purchase, help with any software related issues, complete money laundering checks, and other issues related to the purchase of your Godfrey Laws service. Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of Godfrey Laws services.

Getting Help from Godfrey Laws

From time to time, you may decide to contact one of our offices for assistance with your service. To be able to offer you the best service possible, we may collect certain data from you.

We collect: This may include contact information such as your name, email address, and phone number. We collect this information with your permission and only when working with problems that may arise with your chosen services.

Why: We collect this information to give you the best and most efficient customer support possible.

Information obtained from third-party sources

We protect data obtained from third parties according to the practices described in this Statement and we also apply any additional restrictions imposed by the source of data. These third-party sources vary over time, but have so far included:

  • HMRC
  • Companies House
  • Partners with whom we offer co-branded services or engage in joint marketing activities.

How We Use Personal Information

Godfrey Laws uses the data we collect to provide you with the services we offer, which includes using data to improve and personalise your experiences. We also use the data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.

Godfrey Laws uses the data for the following purposes:

  • Providing our service experience
  • Customer Support
  • Security, Safety, and Dispute Resolution
  • Business Operations
  • Communication, Marketing and Advertising

Providing our service experience

We use data to provide and improve the services we offer and perform essential business operations. This includes operating services, maintaining and improving the performance, including developing new features, research and providing customer support.

Customer Support

We use data to diagnose service problems, and provide other customer care and support services.

Security, Safety, and Dispute Resolution

We use data to protect the security and safety of our services and our customers, to detect and prevent fraud, to resolve disputes and enforce our agreements.

Business Operations

We use data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.

Communication, Marketing and Advertising

We use the data we collect to deliver and personalise our communications with you. For example, we may contact you by email or other means of electronic communication to inform you about new Godfrey Laws Services, security updates, update you on a support issue, invite you to take part in a survey. We also use cookies and similar technologies to provide the most relevant Godfrey Laws advertising to you. For information about managing email subscriptions and promotional communications, please visit the How to Access and Control Your Personal Information section of this Statement.

Sharing and Disclosure

Godfrey Laws does not and will not sell personal information about our customers. We only disclose your data as authorised in this Statement. We may share information with the following types of third parties.

Who We May Disclose your Personal Information to and Why

  • Third Party Vendors. Godfrey Laws uses a variety of third party vendors to carry out services like website management and hosting and email communications. We only share your personal data as necessary. To provide a service you have requested or authorised and only with vendors or agents working on our behalf for the purposes described in this Statement. In this case, your personal information will be shared with these agents but only for the purpose of performing services on behalf of Godfrey Laws and in accordance with this Statement. The up-to-date list of these parties may be requested from Godfrey Laws at any time.

Please note, our services include links to services or applications of third parties whose privacy practices may differ from Godfrey Laws. If you provide personal data to any of those third parties or their Products, your data is governed by their privacy statements.

How to Access and Control Your Personal Information

You can review, edit or delete your personal data by contacting us directly to enquiries@godfreylaws.co.uk. You can always opt out of receiving promotional emails and other types of marketing communication from us.

Your Communication, Marketing and Advertising Preferences

You can opt out of receiving certain direct communications from Godfrey Laws. If you wish to stop receiving emails from us, you can do so by following the instructions included in every email sent to you via the “Unsubscribe” tab. We respect your choice, and we will stop sending you promotional emails once you unsubscribe. It may take up to one week to process your request.

You can adjust the amount of 'interest based advertising' (as described below) you may receive by changing your cookie settingschanging your device settings, and/or opting out of certain advertising networks. If you have opted out of receiving emails from us, we will not use your email for interest based advertising activities.

Please note, regardless of your communication settings, we will continue to communicate with you for service updates, policy updates, or significant information about a service of which you undertake.

Cookies and Other Similar Technologies

We use cookies and similar technologies like pixels, tags, web beacons, and other identifiers to help us personalise our website for you, remember your preferences, understand how users are using our website, and help customise our marketing offerings. By visiting our website, you agree to the use of cookies and similar technologies for the purposes described in this Statement.

Cookies

A 'cookie' is a small data file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Godfrey Laws uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted. We use the following types of cookies on our website.

  • Strictly necessary cookies. These cookies are essential for you to browse our website and use its features.
  • Performance upped. These cookies collect information about how you use our websites. This data may be used to help optimise our website and make it easier for you to navigate.
  • Functional cookies. These cookies allow our websites to remember choices you make and personalise your experience. We may store your geographic location in a cookie for instance, to ensure that we show you the website relevant to your area.
  • Third Party cookies. Third party cookies are those placed by websites and/or parties other than Godfrey Laws. These cookies may be used on our website to improve our products or services or to help us provide more relevant advertising. These cookies are subject to the respective privacy policies for these external services, for example, the Facebook Data Use Policy.
  • Analytics cookies. We use analytics cookies, like those offered by Google Analytics, to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived at godfreylaws.co.uk. To learn more about Google Analytics and your data, visit this Google webpage.

How to control cookie settings

Most web browsers allow you to control cookies through their settings preferences, however if you limit the ability of websites to set cookies, you may impact your overall user experience. Below you can learn about how to control cookie settings on popular web browsers:

Pixels

In addition to cookies, we sometimes use small graphic images known as 'pixels' (also known as web beacons, clear GIFs, or pixel tags). We use pixels in our email communications to you (if you have selected to receive such communications) to help us to understand whether our email communication has been viewed. We also use third party pixels (such as those from Google, Facebook, and other advertising networks) to help us provide advertising that is relevant to your interests. Learn more about our marketing activities below.

How to control Identifier Settings

You can control how these identifiers are used, including the ability to reset them, through your device settings. Below you can learn about how to control cookie settings on popular web browsers:

Advertising and Modern Marketing Tools

To help more people discover our services, we use several modern marketing tools in support of our advertising efforts.

Godfrey Laws may work with third party advertisers that use cookies and similar technologies to provide more relevant advertising about Godfrey Laws services on our website and across the internet. To provide this 'interest-based advertising', the parties combine non-personal data about your online activities acquired over time which helps cater advertising that we deliver to you. Examples of this may include a Godfrey Laws advertisement on a Facebook page, or a Google owned page such as a search results page or YouTube, or on a site within Google’s advertising network. We do not share your personal information as part of this process. You can opt-out of these personalised ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioural Advertising by visiting the opt-out pages on the NAI website and DAA website. Opting out may make the ads you see across the internet less relevant to you.

If you have opted out of receiving communications from us, we will not use your email for interest based advertising, although you may still be subject to certain interest based advertising depending upon your browser and device settings.

Security

Godfrey Laws is committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. When we transmit data over the Internet, we protect it using encryption.

While no Service is completely secure, Godfrey Laws takes precautionary measures to help prevent information about you from loss, theft, misuse and unauthorised access, disclosure, alteration and destruction. For example, we ensure that our third-party data centre vendors provide adequate security measures. Additionally, your data is protected with encryption, such as Transport Layer Security (TLS), during transition over the Internet.

Your personal information is stored on servers that are kept in a controlled environment with limited access. While we take reasonable precautions to guard personal information we collect from you, no security system is impenetrable.

If you have any questions about the security of your personal information, you can contact us at enquires@godfreylaws.com

Other Important Privacy Information

Our Policy towards Children

Godfrey Laws does not target and is not intended to attract children. Godfrey Laws does not knowingly solicit personal information from children or send them requests for personal information.

Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of sixteen. If, following a notification by a parent or guardian, or discovery by other means, a child under sixteen has been improperly registered on this site by using false information, we will cancel the child's account and delete the child's personal information from our records.

Where We Store and Process Personal Data

Personal data collected by Godfrey Laws may be stored and processed in your region, or service providers maintain facilities. However, Godfrey Laws maintains major data centres in the UK.

All information you provide may be transferred or accessed by entities around the world as described in this Statement. Godfrey Laws uses approved Standard Contractual Clauses for the international transfers of personal information collected in the European Economic Area and Switzerland.

Our Retention of Personal Data

Godfrey Laws retains personal data for as long as necessary to provide services, support you and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly.

Changes to Our Privacy Statement

Godfrey Laws may modify or update this Statement when necessary to reflect customer feedback and changes in our service; so, please review it regularly. When we update this statement, we will revise the 'Last Update' date at the top of the Statement. If there are material changes to the statement or in how Godfrey Laws uses your personal data, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to regularly review this Statement to learn more how Godfrey Laws is using and protecting your information. Your continued use of the service’s after any modification to this Statement will constitute your acceptance of such

How to Contact Us

If you have any questions about the use of your personal information, please send us an email to enquiries@godfreylaws.com.

Our office addresses are at the bottom of this webpage.